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General Terms and Conditions

General Terms and Conditions Stichting Webshop Keurmerk

These General Terms and Conditions of Stichting Webshop Keurmerk have been established in consultation with the Consumers' Association within the framework of the Coordination Group for Self-Regulatory Consultation (CZ) of the Social and Economic Council and will come into effect on 1 June 2014.

 

These General Terms and Conditions will be used by all members of the Webshop Quality Mark Foundation with the exception of financial services as referred to in the Financial Supervision Act and insofar as these services are supervised by the Financial Markets Authority.

 

 

Index:

Article 1 - Definitions

Article 2 - Identity of the GBS Shops

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the GBS Shops in the event of withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Compliance and extra guarantee

Article 13 - Delivery and implementation

Article 14 - Duration transactions: duration, cancellation and extension

Article 15 - Payment

Article 16 - Complaints

Article 17 - Disputes

Article 18 - Industry guarantee

Article 19 - Additional or different provisions

Article 20 - Amendment of the general terms and conditions Stichting Webshop Keurmerk

 

Article 1 - Definitions

The following definitions apply in these terms and conditions:

Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance agreement and these goods, digital content and / or services are supplied by the GBS Shops or by a third party on the basis of an agreement between that third party and the GBS Shops;
Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
Day: calendar day;
Digital content: data that is produced and delivered in digital form;
Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
Sustainable data carrier: any tool - including e-mail - that enables the consumer or GBS Shops to store information that is addressed to them personally in a way that future consultation or use for a period that is aligned with the purpose for which the information is intended and which allows unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
GBS Shops: the natural or legal person who is a member of Stichting Webshop Keurmerk and who offers products, (access to) digital content and / or remote services to consumers;
Distance agreement: an agreement concluded between the GBS Shops and the consumer within the framework of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement exclusive or joint use one or more techniques for distance communication are made;
Model form for cancellation: the European model form for cancellation included in Appendix I of these terms and conditions;
Technology for distance communication: means that can be used for concluding an agreement, without the consumer and GBS Shops having to meet in the same room at the same time;

 

 

 

 

 

 


Article 2 - Identity of the GBS Shops

 

GBS Shops V.O.F.

Business address: Apolloweg 34, 8239 DA, Lelystad

Visiting address: Apolloweg 34, 8239 DA, Lelystad

Telephone number: 0320-748074 (Mon to Fri 9:00 AM to 5:00 PM)

Email address: info@gbsshops.nl

Chamber of Commerce number: 39076812

VAT identification number: NL809985780-B01

 

If the activity of the GBS Shops is subject to a relevant licensing system: the

information about the supervisory authority;

 

If the GBS Shops practice a regulated profession:

- the professional association or organization to which it is affiliated;

- the professional title, the place in the EU or the European Economic Area where it is awarded;

- a reference to the professional rules applicable in the Netherlands and instructions where and how these professional rules can be accessed.

 

Article 3 - Applicability

These general terms and conditions apply to every offer from the GBS Shops and to every distance agreement concluded between GBS Shops and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, the GBS Shops will indicate how the general conditions can be viewed at the GBS Shops and that they will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting terms and conditions the consumer can always invoke the applicable provision that is most favorable to him .


Article 4 - The offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the GBS Shops uses images, they are a true representation of the products, services and / or digital content offered. Apparent mistakes or errors in the offer are not binding for the GBS Shops.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.


Article 5 - The agreement

The agreement is subject to the provisions of paragraph 4, concluded at the time the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the GBS Shops will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the GBS Shops, the consumer can terminate the agreement.
If the agreement is concluded electronically, the GBS Shops will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the GBS Shops will take appropriate security measures.
The GBS Shops can inform themselves within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If, based on this investigation, the GBS Shops has good reasons not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the implementation.
The GBS Shops will send the following information to the consumer at the latest when the product, service or digital content is delivered, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the GBS Shops location where the consumer can go with complaints;

b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

c. the information about guarantees and existing service after purchase;

d. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance agreement;

e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration;

f. if the consumer has a right of withdrawal, the model form for withdrawal.

In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

For products:

The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The GBS Shops may ask the consumer about the reason for the withdrawal, but not oblige this to state his reason (s).
The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The GBS Shops may, provided it has clearly informed the consumer prior to the ordering process, refuse an order for several products with different delivery times.
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
for agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.


For services and digital content that is not supplied on a tangible medium:

The consumer can terminate a service agreement and an agreement for the delivery of digital content that has not been delivered on a tangible medium for at least 14 days without giving reasons. The GBS Shops may ask the consumer about the reason for the withdrawal, but not oblige this to state his reason (s).
The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.


Extended cooling-off period for products, services and digital content that has not been supplied on a tangible medium if the right of withdrawal is not informed:

If the GBS Shops has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period ends twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
If the GBS Shops has provided the consumer with the information referred to in the previous paragraph within twelve months of the starting date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.


Article 7 - Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent that is necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
The consumer is only liable for value reduction of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
The consumer is not liable for a depreciation of the product if the GBS Shops has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer makes use of his right of withdrawal, he must report this to the GBS Shops within the withdrawal period by means of the model withdrawal form or in another unambiguous manner.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it to (an authorized person of) the GBS Shops. This is not necessary if the GBS Shops has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the GBS Shops.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer bears the direct costs of returning the product. If the GBS Shops has not indicated that the consumer must bear these costs or if the GBS Shops declare to bear the costs themselves, the consumer does not have to bear the costs for return.
If the consumer cancels after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that are not made ready for sale commence in a limited volume or quantity during the cooling-off period, the consumer is the GBS Shops owe an amount that is proportional to that part of the commitment that has been fulfilled by GBS Shops at the time of cancellation, compared to full compliance with the commitment.
The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity, which are not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
the GBS Shops has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs or the model form for withdrawal, or;
the consumer did not explicitly request the start of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period.
The consumer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:
prior to delivery, he has not explicitly agreed to commence compliance with the agreement before the end of the reflection period;
he has not acknowledged that he has lost his right of withdrawal when granting his permission; or
the GBS Shops has failed to confirm this statement from the consumer.
If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.


Article 9 - Obligations of the GBS Shops in the event of withdrawal

If the GBS Shops makes it possible for the consumer to withdraw electronically, he will immediately send a confirmation of receipt after receiving this notification.
The GBS Shops reimburses all payments made by the consumer, including any delivery costs charged by the GBS Shops for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the cancellation. Unless the GBS Shops offers to collect the product itself, it may wait to refund until it has received the product or until the consumer demonstrates that he has sent back the product, whichever is the earlier.
The GBS Shops uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the GBS Shops do not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

The GBS Shops can exclude the following products and services from the right of withdrawal, but only if the GBS Shops has clearly stated this in the offer, at least in time for the conclusion of the agreement:

Products or services whose price depends on fluctuations in the financial market over which the GBS Shops have no influence and which may occur within the withdrawal period
Agreements concluded during a public auction. A public auction is understood to be a sales method whereby products, digital content and / or services are offered by the GBS Shops to the consumer who is present in person or who is given the opportunity to be present in person at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and / or services;
Service contracts, after full performance of the service, but only if:
the performance has begun with the express prior consent of the consumer; and
the consumer has stated that he loses his right of withdrawal once the GBS Shops has fully executed the agreement;
Service contracts for the provision of accommodation, if a specific date or period of execution is provided for in the contract and other than for residential purposes, goods transport, car rental services and catering;
Agreements related to leisure activities, if a specific date or period of execution is provided for in the agreement;
Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that for reasons of health protection or hygiene are not suitable for being returned and of which the seal has been broken after delivery;
Products that are irrevocably mixed with other products after delivery due to their nature;
Alcoholic beverages, the price of which was agreed at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market on which the GBS Shops have no influence;
Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
Newspapers, magazines or magazines, with the exception of subscriptions to them;
The delivery of digital content other than on a material medium, but only if:
the performance has begun with the express prior consent of the consumer; and
the consumer has stated that he thereby loses his right of withdrawal.


Article 11 - The price

During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the GBS Shops may offer products or services with variable prices that are subject to fluctuations in the financial market and over which the GBS Shops have no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the GBS Shops has stipulated this and:
a. they are the result of statutory regulations or provisions; or

b. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

The prices stated in the range of products or services include VAT.

Article 12 - Compliance with agreement and extra guarantee

The GBS Shops guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the GBS Shops also guarantees that the product is suitable for other than normal use.
An extra guarantee provided by GBS Shops, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the GBS Shops under the agreement if the GBS Shops has failed to fulfill its part of the agreement.
An additional guarantee is understood to mean any commitment from the GBS Shops, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.


Article 13 - Delivery and implementation

The GBS Shops will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the GBS Shops.
With due observance of what is stated in article 4 of these general terms and conditions, the GBS Shops will execute accepted orders with due speed but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.
After dissolution in accordance with the previous paragraph, the GBS Shops will immediately refund the amount that the consumer has paid.
The risk of damage and / or loss of products rests with the GBS Shops until the moment of delivery to the consumer or a representative designated in advance and made known to the GBS Shops, unless expressly agreed otherwise.

Article 14 - Duration transactions: duration, cancellation and extension

Cancellation:

The consumer can at all times cancel an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services with due observance of the agreed termination rules and a cancellation period of one month at most.
The consumer can at all times terminate a contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services with due observance of the agreed termination rules and a cancellation period of at least one month at most.
The consumer can the agreements mentioned in the previous paragraphs:
- cancel at any time and are not limited to cancellation at a specific time or during a specific period;

- cancel at least in the same way as they are entered into by him;

- always cancel with the same cancellation period as the GBS Shops has stipulated for itself.

Extension:

An agreement that has been entered into for a definite period of time and that extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a specific duration.
By way of derogation from the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily, weekly and weekly newspapers and magazines may be tacitly renewed for a limited period of up to three months if the consumer concludes this extended contract can terminate the extension with a notice period of at most one month.
An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can cancel at any time with a notice period of one month at most. The notice period is at most three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
A contract with a limited duration for the regular introduction of daily newspapers, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Expensive:

If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a cancellation period of at most one month, unless reasonableness and fairness preclude cancellation before the end of the agreed duration.


Article 15 - Payment

Insofar as not stipulated otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the commencement of the reflection period, or in the absence of a reflection period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received the confirmation of the agreement.
When selling products to consumers, the general terms and conditions may never oblige the consumer to pay more than 50% in advance. When an advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the advance payment has been made.
The consumer is obliged to immediately report inaccuracies in payment data provided or stated to the GBS Shops.
If the consumer does not meet his payment obligation (s) in time, this is, after he has been informed by the GBS Shops of the late payment and the GBS Shops has granted the consumer a period of 14 days to still meet his payment obligations, after payment has not been made within this 14-day period, the statutory interest is due on the amount still due and the GBS Shops is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the following € 2,500 and 5% over the following € 5,000 with a minimum of € 40. The GBS Shops may deviate from the stated amounts and percentages for the benefit of the consumer.

 

Article 16 - Complaints

The GBS Shops has a well-publicized complaints and deals with complaints under this procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to the GBS Shops within a reasonable time after the consumer has discovered the defects.
Complaints submitted to GBS Shops will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
A complaint about a product, service or service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint is then sent to both the relevant entrepreneur and Stichting Webshop Keurmerk.
Webshop Keurmerk will not handle a dispute or cease treatment if the entrepreneur has been granted a moratorium, if it has become bankrupt or has actually terminated its business activities or the webshop has been suspended or expelled by Webshop Keurmerk.
A dispute will only be processed by Webshop Keurmerk if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
Twelve months after the dispute arises, the dispute must be submitted in writing to Webshop Keurmerk. 8. It is also possible to report complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)
Article 17 - Disputes

Agreements between the GBS Shops and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Disputes between the consumer and the GBS Shops regarding the formation or implementation of agreements with regard to products and services to be delivered or delivered by these GBS Shops, may, subject to the provisions below, be submitted to both the consumer and the GBS Shops. the Webshop Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl).
A dispute will only be dealt with by the Disputes Committee if the consumer first submitted his complaint to the GBS Shops within a reasonable period of time.
Twelve months after the dispute arises, the dispute must be submitted in writing to the Disputes Committee.
If the consumer wants to submit a dispute to the Disputes Committee, the GBS Shops is bound by this choice. If the GBS Shops wishes to do so, the consumer must, within five weeks of a written request thereto by the GBS Shops, have to pronounce in writing whether he wishes this or wants the dispute to be dealt with by the competent court. The GBS Shops does not learn of the consumer's choice within the five-week period, then the GBS Shops is entitled to submit the dispute to the competent court.
The Disputes Committee rules under the conditions as laid down in the regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Disputes Committee are made by means of binding advice.
The Disputes Committee will not deal with a dispute or cease the treatment if the GBS Shops has been granted a moratorium, if it has become bankrupt or has actually terminated its business activities, before a dispute has been dealt with by the committee at the hearing and a final judgment has been given.
If, in addition to the Webshop Disputes Committee, another recognized or affiliated to the Consumer Disputes Committees (SGC) or Financial Services Complaints Institute (Kifid) institute is competent, for disputes concerning primarily the method of selling or providing remote services, the Disputes Committee Webshop Certification Mark at preferred. For all other disputes, the other accredited disputes committee affiliated with SGC or Kifid.

Article 18 - Industry guarantee

Stichting Webshop Keurmerk guarantees compliance with the binding advice of the Disputes Committee Stichting Webshop Keurmerk by its members, unless the member decides to submit the binding advice to the court for review within two months of being sent. This guarantee is revived if the binding advice has been maintained after the court has reviewed it and the judgment from which this emerges has become final. Up to a maximum of € 10,000 per binding recommendation, this amount is paid to the consumer by Stichting Webshop Keurmerk. For amounts greater than € 10,000 per binding recommendation, € 10,000 will be paid. The Webshop Quality Mark Foundation has a best efforts obligation to ensure that the member complies with the binding advice.
Application of this guarantee requires that the consumer makes a written appeal to Stichting Webshop Keurmerk and that he transfers his claim on the GBS Shops to Stichting Webshop Keurmerk. If the claim on the GBS Shops is more than € 10,000, the consumer is offered to transfer his claim insofar as it exceeds the amount of € 10,000 to Stichting Webshop Keurmerk, after which this organization will bear the costs in its own name and costs. payment for this will require payment to the consumer.


Article 19 - Additional or different provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium.

 

Article 20 - Amendment of the general terms and conditions Stichting Webshop Keurmerk

Stichting Webshop Keurmerk will not change these general terms and conditions unless in consultation with the Consumers' Association.
Changes to these terms and conditions are only effective after they have been published in the appropriate manner, on the understanding that in the event of applicable changes during the term of an offer, the provision that is most favorable to the consumer will prevail.


Address Webshop Hallmark Foundation:

Willemsparkweg 193, 1071 HA Amsterdam

  

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